Welcome to Outwell Sales’ FAQ section! We’ve compiled answers to common questions about our premium camping equipment, delivery, payments and more to help you prepare for your outdoor adventures.
Product Questions
Q: What types of tents do you offer?
A: We specialise in family camping with tents ranging from compact 2-person models (170-295cm height options) up to spacious 9+ person tents. Our selection includes air tents, tent packages with accessories, and specialized options like adjustable height tables for complete camping comfort.
Q: Do you sell awning accessories separately?
A: Yes! We offer a complete range of awning accessories including carpets, flooring, groundsheets, and annexes. You can purchase these separately or as part of our convenient awning packages.
Q: What makes Outwell tents special?
A: Our tents are designed with family camping in mind, featuring durable materials, thoughtful designs for various heights (170cm to 295cm options), and complete packages that include everything you need for comfortable outdoor living.
Delivery & Shipping
Q: How long does delivery take?
A: We process orders within 1-2 working days from our Belfast warehouse. Standard shipping via DHL/FedEx takes 10-15 days after dispatch (£12.95). Orders over £50 qualify for free EMS shipping (15-25 days after dispatch). Please note we cannot deliver to some remote areas and parts of Asia.
Q: Can I track my order?
A: Absolutely! Once your camping gear is dispatched, we’ll send you tracking information so you can follow your order’s journey from our warehouse to your doorstep.
Q: Do you ship worldwide?
A: We ship globally except to some remote areas and parts of Asia. Our checkout system will automatically confirm if we can deliver to your location.
Payments & Accounts
Q: What payment methods do you accept?
A: We accept Visa, MasterCard, JCB and PayPal through our secure checkout system, making your purchase convenient and protected.
Q: Is my payment information secure?
A: Yes, our secure checkout ensures all transactions are protected so you can focus on planning your outdoor adventures.
Returns & Exchanges
Q: What is your returns policy?
A: We stand behind our products. If any item doesn’t meet your expectations, you may return it within 15 days of receipt. Please contact our customer service team at [email protected] to arrange returns.
Q: Who pays for return shipping?
A: Customers are responsible for return shipping costs unless the item arrived damaged or defective. Please contact our team before returning any items.
Contact Information
Q: How can I contact customer service?
A: Our friendly team is available via email at [email protected]. We’re based at 93 Donegall Pass, Belfast, GB CH5A 6TG and specialize in helping families prepare for comfortable outdoor adventures.
From our family to yours – happy camping adventures await with Outwell Sales!